Help Desk
For clients with an open account. You write from inside the platform and the team sees your account, your history and your trades without you having to explain anything.
Inside the platform
Contact
We talk to you, not to a form.
Three ways to reach us, depending on what you need. If you already have an account, the platform Help Desk is always the fastest route.
General enquiries
Questions before opening an account, information about our partner programmes, press and collaborations.
contact@bkquote.com
Support and accounts
Identity verification, documentation, deposit or withdrawal issues and formal complaints.
support@bkquote.com
Choose well
Which channel to use for your case.
Writing to the right place first time saves a couple of days of back and forth.
Your situationChannelWhere
I cannot log in to my accountHelp DeskInside the platform
My withdrawal is taking longer than expectedHelp DeskInside the platform
I have a question before opening an accountcontact@bkquote.comEmail
I want to become an IB or affiliate partnercontact@bkquote.comEmail
An instrument is missing from my platformHelp DeskInside the platform
I need to send verification documentssupport@bkquote.comEmail
I have a formal complaintsupport@bkquote.comEmail
Press enquiries or collaborationscontact@bkquote.comEmail
To make it quick
Four details that speed up any enquiry.
This is not red tape: with these the team can review your case directly instead of asking for details and waiting for your reply.
1
Your account number
If you are already a client. You will find it in the Client Portal and in the top corner of the platform.
2
The instrument and the time
If it is about a specific trade, give the symbol and approximate time, or the ticket number if you have it.
3
A screenshot, if relevant
A screenshot of the error or the screen that will not work is worth more than three emails describing it.
4
What you expected to happen
Sometimes it is not a fault but a contract condition. Knowing what you expected helps us clear it up in a single reply.
Our entity
Who is behind BKquote.
For any formal, written or registered communication, this is the information you need.
Regulated entity
Bkquote Global Prime Ltd
4th Floor, The Docks 4, The Docks, CaudanC/o Renark Management Solutions Ltd
Port Louis, Mauritius
Authorised and regulated by the FSC as an Investment Dealer. Licence No: GB26206389
Frequently asked questions
Before you write to us.
If you already have an account, the Help Desk inside the platform. Writing from inside means the team sees your account number, your history and your trades without you having to explain them. That halves the time on any issue.
Spanish and English, on both channels. If you write in Spanish, someone replies in Spanish.
Usually the same business day. Enquiries arriving outside European hours may be answered the following morning. The platform Help Desk runs at any hour of the trading week.
Your account number if you are already a client, and if it concerns a specific trade, the ticket or the instrument and the approximate time. With that the team can review the case directly instead of asking for details and waiting for your reply.
We do not offer telephone support. All assistance is handled in writing, through the Help Desk and by email, so that every enquiry and every answer is on record.
To contact@bkquote.com, stating that you are a partner. If you already have an assigned manager, write to them directly: they know your book and your tiers.
Start today
Do not have an account yet?
Open one in minutes and get Help Desk access from day one.